CADEN sell directly with no retailers or distribution which allows us to communicate directly and fix issues more efficiently. We warrant our wheels to be free from defects in material or workmanship for a period of three years after purchase. We pride ourselves in getting wheels back to clients quickly and being available when you need us. The warranty applies to the original owner but we also assist secondary owners if the product has been treated fairly. Free ongoing service is also available for three years after purchase including free wheel truing & spoke replacement if required at no extra charge (we true wheels bought to us but send spokes/spares anywhere in Oz). In other words we will do our absolute best to make your experience a positive one. Warranty period was changed from 2 years to 3 years on the 7th of July 2015.
– Damage caused by a crash or incorrect installation but as Guy Kawasaki said “Just Do What’s Right For The Customer, And You’ll Be OK.”
The CADEN crash replacement policy is available at 50% off the retail price for the same level wheel as your original purchase. Once approved and paid we require you to send us the crashed wheel/s to us then receive your new half price set back (we pay for the return post).
NOTE: When sending in an item for warranty please remove tires, tubes, cassettes, skewers, computer magnets, etc. If you fail to remove these items we are not responsible for them but always take care with client’s possessions.
If you ever require assistance or have any issues please do not hesitate to contact us at firstname.lastname@example.org